Client Feedback

August: Client Services Team Feedback

After brilliant feedback in July, let’s see what’s been keeping the Client Services Team busy in August. At the pre-sales stage, we are often asked what differentiates Cascade from our competitors and we strongly believe this is our staff.

After every service day whether that be consultancy or user training we ask our clients to rate us, and the results speak for themselves.

Overall Feedback

We first asked our clients about their Product Consultant and about the training session itself. We achieved an average of over 85.3% ‘Excellent’ responses, with 0% ‘Poor’ responses across all areas questioned. Take a look at some more of our findings…

“All questions were answered during the Cascade HR training  It is very useful that there is an expert who can answer the questions during practice training.”

4Finance

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Because the little things matter…

Punctuality? Level of service? We want to know how prepared our Consultants are so we ask you about the little things- so we can make sure we are meeting high levels of service. With an average of over 90% positive responses it’s clear Cascade is meeting clients expectations and this is a standard we aim to maintain.

 

 If you would like to find out more about the services and training we provide at Cascade click here.

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