Client Feedback

April: Client Services Team Feedback

At the pre-sales stage, we are often asked what differentiates Cascade from our competition. Our product is intuitive and feature rich but we believe we stand out by ensuring we deliver quality services so that our clients can get the most from their investment from day 1.

If you’ve had a training session with us we’d love to hear from – Tweet us @CascadeHRMS/ @CascadeHRUsers

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It’s the time of the month again where we look back at the feedback our Client Services Team received from the previous month. Let’s see how they got in April…

On completion of a service day whether that be consultancy or user training we ask our clients to rate us, and the results speak for themselves.

Client Services Team Group Shot

Overall Feedback

We first asked our clients about their Product Consultant and about the training session itself; how was the presentation? Was the session content suitable? We achieved 100% responses, with 0% ‘Poor’ responses across all areas questioned. The chart below shows you April’s feedback…

April Client Services Team Feedback

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Because the little things matter…

We then also asked about the little things, such as: punctuality and how prepared the Consultant was, so we can make sure we are meeting high levels of service. With an average of over 99% positive responses it’s clear Cascade is meeting clients expectations and this is a standard we aim to maintain.

April Client Services Team Feedback v2

 

Cascade HR Clients Footer, HR Software

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