On completion of a service day whether that be consultancy or user training we ask our clients to rate us, and the results speak for themselves.
We first asked our clients about their Product Consultant and about the training session itself; how was the presentation? Was the session content suitable? We achieved 100% positive responses, with 0% ‘Poor’ responses across all areas questioned. The chart below shows you February’s feedback…
Because the little things matter…
We then also asked about the little things such as punctuality and how prepared the Consultant was, so we can make sure we are meeting high levels of service. With an average of over 99% positive responses it’s clear Cascade is meeting clients expectations and this is a standard we aim to maintain.
We share our Client Services Team feedback every month, so take a look through previous articles and you will see the consistency of positive responses. If you would like to find out more about the services and training we provide at Cascade, please click here.