Client Feedback

June: Client Services Feedback

Ste compressed

Find out how our Client Services Team have been keeping busy on new projects through-out June.

If you’ve had a training session with us we’d love to hear from you – Tweet us @CascadeHRMS/@CascadeHRUsers

Ste asked, listened and understood where we were at. He does this upfront so he can relate the modules to us… really wants us to succeed.

Helen Eckersley – English Institute of Sport

On completion of a service day whether that be consultancy or user training we ask our clients to rate us, and the results speak for themselves. Let’s see how they got in June…

Overall Feedback

We first asked our clients about their Product Consultant and about the training session itself; how was the presentation? Was the session content suitable? We achieved 100% responses, with 0% ‘Poor’ responses across all areas questioned. The chart below shows you April’s feedback…

June Client Services Feedback

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Because the little things matter…

Punctuality? Level of service? We want to know how prepared our Consultants are so we ask you about the little things- so we can make sure we are meeting high levels of service. With an average of over 90% positive responses it’s clear Cascade is meeting clients expectations and this is a standard we aim to maintain.

June Client Services Feedback v2

We share our Client Services Team feedback every month, so take a look through previous articles and you will see the consistency of positive responses. If you would like to find out more about the services and training we provide at Cascade, please click here.

 

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