Client Feedback

March: Client Services Team Feedback

It’s the time of the month again where we look back at the feedback our Client Services Team received from the previous month. Let’s see how they got in March…

At the pre-sales stage, we are often asked what differentiates Cascade from our competition. Our product is intuitive and feature rich but we believe we stand out by ensuring we deliver quality services so that our clients can get the most from their investment from day 1.

On completion of a service day whether that be consultancy or user training we ask our clients to rate us, and the results speak for themselves.

Client Services Team Group Shot

Overall Feedback

We first asked our clients about their Product Consultant and about the training session itself; how was the presentation? Was the session content suitable? We achieved 100% responses, with 0% ‘Poor’ responses across all areas questioned. The chart below shows you March’s feedback…

Client Services Team Feedback March 2

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Because the little things matter…

Because the little things matter…

Punctuality? Level of service? We want to know how prepared our Consultants are so we ask you about the little things- so we can make sure we are meeting high levels of service. With an average of over 90% positive responses it’s clear Cascade is meeting clients expectations and this is a standard we aim to maintain.

Client Services Team Feedback Chart - March Results

 

We share our Client Services Team feedback every month, so take a look through previous articles and you will see the consistency of positive responses. If you would like to find out more about the services and training we provide at Cascade, please click here.

Cascade HR Clients Footer, HR Software

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