Here are a few of the comments made from some of our clients in July;
“We have been trained by Amy and Steve and so far I cannot fault Cascade and would recommend their delivery”.
“Stephen is extremely knowledgeable and helpful. We would like Stephen to visit for future training and consultancy days, where possible”.
“Steve delivered perfectly and no questions were left unanswered”
“… his manner was friendly, polite and he was clearly comfortable presenting. A real pleasure to work with”.
On completion of a service day whether that be consultancy or user training we ask our clients to rate us, and the results speak for themselves. Let’s see how they got on throughout July…
We first asked our clients about their Product Consultant and about the training session itself; how was the presentation? Was the session content suitable? We achieved 100% responses, with 0% ‘Poor’ responses across all areas questioned. The chart below shows you July’s feedback…
At Cascade we are interested in the little things, such as; punctuality of our consultants and the course material provided. We gather detailed feedback so we can make sure we are delivering the highest levels of service. With an average of over 99% positive responses it’s clear Cascade are meeting expectations of clients and this is a standard we aim to maintain.
We deliver feedback on our Client Services Team each month, take a look through previous articles and you will see the consistency of our positive responses. To find out more about the services and training we provide at Cascade, please click here.