Client Feedback

July: Client Services Team Feedback

At the pre-sales stage, we are often asked what differentiates Cascade from our competition. Our product is intuitive and feature rich but we believe we stand out by ensuring we deliver quality services so that our clients can get the most from their investment from day 1.

After every service day whether that be consultancy or user training we ask our clients to rate us, and the results speak for themselves.

Overall Feedback

We first asked our clients about their Product Consultant and about the training session itself. We achieved an average of over 70% ‘Excellent’ responses, with 0% ‘Poor’ responses across all areas questioned. Take a look at some more of our findings…

I’ve just rated all elements of Core HR training as ‘Excellent’. Both the trainer and the design of the product shone”

Andrew Tweedie, Interim HR Manager, South London YMCA


Because the little things matter…

We then also asked about the little things such as punctuality and how prepared the Consultant was, so we can make sure we are meeting high levels of service. With an average of 97.36% positive responses it’s clear Cascade is meeting clients expectations and this is a standard we aim to maintain.

“Nothing was too much trouble. Laura has a relaxed, professional approach and is knowledgeable in all aspects she trained on”

Steve White, Director of Human Resources, Vectura

 If you would like to find out more about the services and training we provide at Cascade click here.

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