Client Feedback

June 2015: Client Services Team Feedback

Another busy month in June here at Cascade HR from our service desk and account managers. We are please to report on the excellent feedback provided by our clients on our performance.

We stand out from the competition by ensuring we deliver the best quality services to our clients so they can get the most from their investment from day one.

After brilliant feedback in May, let’s see what’s been keeping the Client Services Team busy in June, we ask our clients to rate us, and the results speak for themselves.

 

If you’ve had a training session with us we’d love to hear from you – Tweet us @CascadeHRMS/@CascadeHRUsers.

What our clients said about us in June;

Bluestone reported on Product Consultant Amy:

[blockquote]”Excellent day, very useful! Looking forward to getting in to work on the new module”[/blockquote]

Sarah at Qube Global Software:

[blockquote]”Maxine was a very good consultant who you should be very proud of, thank you!”[/blockquote]

Rachel from JB Global Ltd:

[blockquote]”Sheree has been excellent has taken away ongoing queries regarding the Data template to work on and complete.”[/blockquote]

Cas8119

HSA explained:

[blockquote]”Nicola was very helpful, approachable and resolved the issues we had”[/blockquote]

Nicola from Break stated:

[blockquote]”Jamie has been great throughout our training and helped us understand the new system.”[/blockquote]

 

Overall Feedback

We first asked our clients about their Product Consultant and the training session itself;

How was the presentation? The consultants attitude?

Take a look at our findings…..

graph

Interaction with our HR Software Professionals

The little things really do matter!

Punctuality? Level of service? We want to know how prepared our Consultants are so we ask you about the little things- so we can make sure we are meeting high levels of service.

graph 2

We share our Client Services Team feedback every month reporting on the feedback we have recieved, so take a look through previous articles and you will see the consistency of positive responses. If you would like to find out more about the services and training we provide at Cascade, click here.

Cascade HR Clients Footer, HR Software

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