Client Feedback

November: Client Services Team Feedback

Discover how Cascade Client Services Team kept busy throughout November.

If you’ve had a training session with us we’d love to hear from you – Tweet us @CascadeHRMS/@CascadeHRUsers.

Here are a few comments from our clients in November;

Orwell Housing Association Ltd commented on our product consultant Nathan Herrington:

“Very informative, relaxed and patient, very knowledgeable and approachable “

Argyll Community Housing Association quoted:

” Flexible approach to what refresher training we asked for, it was really helpful and we can now use areas of the system that we previously didn’t understand”

Hayley Group PLC stated:

” I feel Laura has quickly understood the needs of our company and adapted our training sessions accordingly. Our time is spent productively”

After any Cascade service day, whether it is a consultant day or user training we ask our clients to rate us, we allow our results to speak for themselves. Let’s see how they got on throughout November…

Overall Feedback

First of all we ask all our clients about their Product Consultant, looking more specifically at their Training session management, the Consultant Presentation and their Organisation. We also ask about training session itself; How they rate the product knowledge of the consultant, and How was the content and outline?. We achieved 100% responses, with only 1% selecting ‘Poor’ as a response across all areas. The following graph shows the feedback we gathered throughout November


Because the little things matter…

Here at Cascade we pay attention to even the slightest of details, such as; was your consultant presentable? We gather detailed feedback to make sure we are delivering the highest standard of service possible. Our average is over 99% positive responses, this reiterates that Cascade aim to meet the highest expectations for their clients and will always sustain this standard.

November 2


At Cascade we report our feedback for our Client Services Team every month. Take a look back to our previous articles to view the level of positive responses we have received. To find out more about the services and training we provide at Cascade, please click here.


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