Client Feedback

September: Client Services Feedback

Another busy month here at Cascade, find out how our Client Services Team have been keeping busy throughout September.

If you’ve had a training session with us we’d love to hear from you – Tweet us @CascadeHRMS/@CascadeHRUsers.

Here are a few of the comments from a few of our clients in September;

Valdium Commented:

“An Excellent day, Laura is so helpful, works so hard, great willingness…Very professional”

Flexitallic Ltd stated:

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“Danny was very helpful on our training session and explained everything in a way that was easy to understand”

Greenwoods Solicitors LLP commented:

“Very calm and focused, analysed everything for our particular needs, troubleshooted and amended problems well”.

After a Cascade service day, regardless if it is consultancy or user training we ask our clients to rate us, our results speak for themselves. Let’s see how they got on throughout September…

Overall Feedback

First of all we asked our clients about their Product Consultant, looking more specifically at the consultants knowledge, attitude, and their presentation. We also asked about training session itself; how was the content and outline? The consultant’s organisation? And their training session management. We achieved 100% responses, with only 1% selecting ‘Poor’ responses across all areas questioned. The chart that follows shows the feedback gathered throughout September…

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Because the little things matter…

At Cascade we focus on even the slightest of details, such as; was your consultant punctual? We gather detailed feedback to guarantee we are delivering the maximum standard of service possible. With an average of over 99% positive responses it is obvious that Cascade are meeting the highest of expectations of their clients and this is a standard we expect to sustain.

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We report our feedback for our Client Services Team each month, take a look at the level of our positive responses we received in articles from previous months. To find out more about the services and training we provide at Cascade, please click here.

 

Cascade HR Clients Footer, HR Software

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